General Conditions of Sale

GENERAL CONDITIONS OF SALE | 2021 HELENEYOGILIFE

Preamble

HELENEYOGILIFE is a sole proprietorship ("Eensmanzaak"), hereinafter referred to as the Company. It is intended for the teaching and practice of yoga. The Company offers various services: group and private lessons, and yoga events.

The site www.heleneyogilife.com (hereinafter referred to as the Site) is the electronic commerce site of the Company accessible via the Internet network and open to any user of this network. The Site allows users to order the services offered by the Company.

The email address of the Company is heleneyogilife@gmail.com.

All information regarding the Company can be found in the Legal Notices.

Article 1 - Object

These General Conditions of Sale detail the rights and obligations of the Company and its client (hereinafter referred to as the Student) in connection with the sale of the services set out in the preamble.

Any service performed by the Company therefore requires the full and unreserved acceptance by the Student of these General Conditions of Sale.

The Company reserves the right to modify or adapt its General Conditions of Sale at any time and without notice, it being specified here that the applicable conditions are those in force on the Site on the date of placing the order. It is the Student's responsibility to consult the update in force on the Site.

Article 2 - Services

The services offered are those presented on the Site.

The Company offers group lessons, private lessons and yoga events.

Classes are taught by a certified teacher and last one (1) hour.

Classes are taught in French (FR) and English (EN).

These services are offered in the form of a trial course, individual courses and ten (10) course cards.

2.1 Group lessons

The description, date and schedule of group lessons can be found in the "Agenda" section on the site. They are billed independently of other services.

Group lessons are open to all levels of practice.

The location of the group lesson is specified in the “Agenda” section. In the event of bad weather, the course will be conducted online. The Student is notified by email no later than two (2) hours before the start of the course if it changes location. It is his/her responsibility to check his mailbox before traveling.

The Student may cancel his/her reservation two (2) hours before the start of the course, without penalty. If the Student cancels less than two (2) hours before the start of the course, penalties may be applied by the Company (withdrawal of a course from your card or compensation of € 15).

The schedule of group lessons may be subject to change at any time and without notice or justification for the proper functioning of the Company. No reimbursement linked to a change in planning can be requested.

2.2 Private lessons

Private lessons are given at the request of the Student, and are billed independently of other services.

Private lessons can be adapted to all levels of practice.

Private lessons are given at the Student's home at the price indicated in the “Offer and prices” section, provided that the Student's address is within a radius of twenty (20) kilometers from the head office address of the Company, and within the limit of three (3) people. Beyond that, an additional cost applies.

Students may cancel their reservation two (2) hours before the start of the course, without penalty. If the Student cancels less than two (2) hours before the start of the course, penalties may be applied by the Company (withdrawal of a course from the Student’s card or compensation of € 55).

2.3 Events

The events are open to all levels of practice or according to the descriptive indications of the event.

They are billed independently of other services, and cannot be deducted from them.

Article 3 - Booking conditions and modalities

Services are ordered on the Company's Site in the "Contact" section using the form for the first reservation.
Subsequently, the Student can book by mail.

The Student who wishes to order a service must:

- have filled in (at least once) the form in the "Contact" section, in which the Student will indicate all his/her personal data;

- clearly specify the service the Student wishes to book in the "Message" field or in its mail: type of course, formula, date and time;

- validate the booking after checking it (by clicking on the "Send" button on the form or by sending a mail);

- make the payment before the course or event in accordance with the terms and conditions set out in article 4.1.

Any order implies express and irrevocable acceptance of the prices and services, as well as the terms and conditions in force at the date of booking.

All orders will be validated only after receipt of payment for the service.

At the time of booking, the Company shall not be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service or failure to connect to the Site, an external intrusion or the presence of computer viruses, or any event qualified as force majeure.

The Company shall be entitled to refuse any abnormal reservation or reservation made in bad faith.

Article 4 - Rates and conditions

4.1 Prices

The prices are continuously accessible on the Site under the heading "Offer and prices", for each service. They are indicated in euros and include VAT. The prices of the services are those in force at the time of booking by the Student. The Company reserves the right to update its offers, rates and promotions at any time, without notice or justification.

4.2 Payment methods

Payments may be made by cash or bank transfer. The services are payable in one go.

The "Free donation" option may appear, which allows the Student to donate the amount he/she wishes, bearing in mind that all work deserves a salary and that the teacher's remuneration depends on the Student's awareness of this value.

4.3 Conditions of application

Trial lessons are limited to one (1) per person.

The validity period of a trial lesson or a single lesson is one (1) month after the earliest date between the date of the card payment and the attendance of the first class.

The validity of a ten (10) course card is three (3) months after the earliest date between the date of the card payment and the attendance of the first class.

Course cards are nominative.

4.4 Default of payment

The Company reserves the right to suspend, cancel or refuse to honour any order from the Student (whatever its nature and level of execution), in the event of non-payment by the Student, or in the event of a payment incident for a previous order or the current order.

Article 5 - Refund procedures

5.1 Right of withdrawal

The Student has a period of seven (7) calendar days from the date of the order for the service to exercise his/her right of withdrawal, without penalty or justification. The right of withdrawal can be exercised by email.

5.2 Refunds

No refunds will be made.

The cards are personal, non-refundable, non-exchangeable and valid only for the period subscribed.

The end date cannot be changed. A card not used within its period of validity cannot be refunded or compensated.

5.3 Cancellation for medical reasons

No refunds will be made for medical reasons prior to ordering the service.

The Student declares that he/she is not suffering from any physical or mental disorder and is not undergoing any specific medical treatment that would prevent him/her from practising yoga.

If the Student is unable to continue for health reasons and subject to presentation of a medical certificate, the Company will offer an extension of the validity date of the service.

5.4 Pregnancy

If the Student becomes pregnant after having purchased a service, she must inform her teacher immediately so that the latter can accompany her as best as possible in her practice.

In this case, lessons may be postponed after the pregnancy by mutual agreement, upon written request. The student may be asked to provide proof of this. No refund will be made.

5.5 Cancellation by the Company

The Company reserves the right to cancel the course if there are not a minimum number of students or if the teacher is unable to provide the course.

Group lessons are given for a minimum of three (3) people, the Student is informed by email at the latest two (2) hours before the start of the lesson if it is cancelled. It is the Student's responsibility to check his/her mailbox before coming or connecting online.

The Company reserves the right to cancel a private lesson without justification at the latest two (2) hours before the lesson. The Student will be notified by email two (2) hours before the start of the course if it is cancelled. It is the Student's responsibility to check his/her email box.

Any course that is cancelled by the Company will not be deducted from the Student's card and may be rescheduled.

5.6 Cases of force majeure

The Company is released from its contractual obligations in the event of the occurrence of a fortuitous event or a case of force majeure, any event attributable to a third party, or any other circumstance with an external cause and/or independent of the Company's actions, which directly or indirectly prevents the Company from performing its contractual obligations normally.

Cases of force majeure shall include, in particular, in addition to the cases recognised by case law, any natural disaster, any act of war, any breach of public order, epidemics, fires, floods and other disasters, any governmental act, any strike in any form whatsoever and any network malfunction. In the event that a case of force majeure prevents, delays or affects the performance of an obligation, any delay or failure by the Company to perform its obligations may not give rise to damages for the Student.

The Company shall inform the Student of any fortuitous event or force majeure within seven (7) days of its occurrence.

Article 6 - Student's commitment and responsibility

The Student acknowledges that participation in yoga classes and events requires a deep personal commitment.

The Student undertakes to consult his/her doctor to check that his/her state of health is compatible with the practice of yoga and to inform the teacher in the event of any health concern. The Student declares that he/she is not suffering from any physical or psychological disorder and is not undergoing any medical treatment that would prevent the practice of yoga. It is the Student's responsibility to respect his or her possibilities at the time of the class, to listen to his or her own sensations and limits, not to force himself or herself, to stop and not to do certain exercises or their adaptations in case of discomfort, embarrassment or pain.

Any behaviour which endangers his/her own safety, that of others or the integrity of the teacher and/or which prevents the smooth running of the classes and/or events, will be sanctioned by the permanent exclusion of the student without the latter being able to claim reimbursement of the sums paid.

Article 7 - Responsibility of the Company and guarantee

The Company may not under any circumstances be held responsible for injuries, accidents or death occurring to the Student during a class.

The Company shall in no case be held responsible for direct or indirect damage suffered by the Student when the latter's behaviour is at the origin of or has contributed to the damage he/she claims to suffer.

The Company shall in no case be held responsible for technical problems limiting access to the services or for damage to the Student's material or equipment.

Article 8 - Personal data protection

The Company collects personal data through this website. The personal data collected are related to the Students subscribing to the services offered by the Company. The legal basis of personal data processing is the consent of the participant. For more information about the protection of personal data, please read our Privacy Policy.

For any communication with the Student, the Company will first use the email address provided by the Student.

Article 9 - Image rights

The participant allows freely and without any compensation of any kind that any picture, photo, sound or video taken or registered by Heleneyogilife and on/in which he/she appears can be used, reproduced, modified and broadcasted on any known or future medium including social networks and Heleneyogilife website, for the purposes of the Company's communication and marketing campaign.

Any picture, photo, sound or video taken or registered by Heleneyogilife is the exclusive property of the Company. If the Student is against this possibility, he/she must inform in writing at the email address of the Company.

Article 10 - Complaints

Any complaint, additional request for information or notification provided for in these General Conditions of Sale must be sent in writing at the email address of the Company.

Article 11 - Law and jurisdiction

In case of a dispute and after having failed to reach an amicable settlement, any dispute regarding validity, interpretation, execution, termination or consequences of these participation conditions will be submitted to the exclusive jurisdiction of the courts upon which the Company depends.

Article 12 - Independence of clauses

If one of the articles of these General Terms and Conditions is found to be invalid or unenforceable, the validity or enforceability of the other provisions of the General Conditions of Sale shall not be affected.